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Focusing on Four Core Claims Capabilities
Operational Excellence
Strong claims operations rely on clear processes, skilled teams, and a culture of collaboration.
Claims Leadership
Claims leadership empowers people at all levels to make smart decisions, from individual claims to overall strategy.
Risk Management
Risk management combines clear structure with a culture of trust, where people confidently raise concerns and operate within defined risk limits.
Financial Acumen
Claims financial success relies on understanding how actions impact financial outcomes and making confident, informed decisions.
The Claims Advisory Difference
The Claims Advisory unlocks value by optimising what already exists. There’s no need for major overhauls or unnecessary disruption. By working across all levels of the organisation, existing resources—people, processes, and tools—are refined to deliver measurable results in a cost-effective manner.
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Engaging directly, when required, with frontline teams and senior leadership, opportunities are identified that align with organisational goals. The approach is practical, focused, and adaptable. While the focus is on optimising current frameworks, support with strategic development is available if required, ensuring alignment with long-term objectives.
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As a trusted adviser, The Claims Advisory enhances operational efficiency, empowers decision-making, and strengthens financial outcomes. The goal is simple: to deliver sustainable improvements without unnecessary complexity.
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This is how claims value is unlocked—through precision, practicality, partnership, and strategic insight when needed.
Jan Wiid – Principal
Principal and founder of The Claims Advisory, Jan Wiid, is a seasoned executive and trusted adviser specialising in claims optimisation and operational transformation within financial services. Drawing on senior leadership experience at Allianz and IAG, he delivers innovative solutions that enhance claims performance, improve customer outcomes, and reduce costs.
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With expertise in strategy development, claims management, and process improvement, he leverages human capability and technology to achieve measurable results. Highlights include leading an award-winning claims automation initiative recognised with Canstar’s Innovation Excellence Award in 2020, driving significant efficiency gains and improvements in Net Promoter Scores and digital adoption rates.
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As Principal of The Claims Advisory, he works closely with organisations to align operational processes with strategic objectives and unlock value across the claims lifecycle. His results-focused approach delivers practical, sustainable improvements tailored to each organisation’s unique needs.
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Holding an MBA from the University of Queensland and multiple professional qualifications, he continues to support businesses through claims optimisation, leadership development, and driving meaningful, long-term change.
CONTACT
Reach Out to The Claims Advisory
